This document aims to address the challenges faced by Korean users who are learning Framer and struggle with the lack of Korean resources. We've translated the official blog content into Korean and added practical information. We hope it offers some help to Framer users.

How is Enterprise Support Different?

Unlike regular self-service support, the Enterprise plan offers support through direct communication channels, which means the biggest difference is that we connect Framer support to the collaboration tools your company already uses. We aim to resolve issues by communicating directly through Slack, Microsoft Teams, Email, and more.

What Support Can You Receive?

Framer's product specialists and engineers are on hand to respond, and most situations can be resolved quickly. However, the following areas are not covered:

• Requests for direct modification of the project

• Code-related issues

• Problems related to external tools

How to Request Support

1. Contact your account manager

   : If you prefer Slack or Microsoft Teams, just let us know which channel you want to use. The support team will help set up the channel right away.

2. Email Support

   : No additional setup is required, and you can contact us directly at ent-support@framer.com.

Framer manages all support channels as a unified system. This ensures the same response speed and handling efficiency, regardless of the inquiry route. Enterprise customer support distinguishes itself not just with quick responses, but also with a tailored approach suited to your team environment.

This article is adapted and translated from Framer's official blog post, 'Support for Enterprise'.