This document has been created to help domestic users who are learning Framer and are facing difficulties due to the lack of resources in Korean. It includes translations from the official blog along with practical information. We hope it provides some assistance to those using Framer.

What makes Enterprise Support different?

Unlike regular self-service support, the Enterprise plan offers support through direct communication channels. The biggest difference is that it connects Framer support directly to the collaboration tools already in use in your corporate environment. We aim to resolve issues by communicating directly via Slack, Microsoft Teams, Email, and other platforms.

What kind of support is available?

Framer's product specialists and engineers respond and can quickly resolve most situations. However, the following areas are excluded from support.

• Requests to directly modify the project

• Code-related issues

• Problems related to external tools

How to request support

1. Request through your account manager: If you prefer Slack or Microsoft Teams, just let us know what channel you'd like to use. Our support team will quickly set it up for you.

2. Email support: No additional setup is required, you can contact us directly at ent-support@framer.com.

Framer manages all support channels through a unified system. As a result, response speed and processing efficiency are guaranteed no matter which route you choose to contact us. Enterprise customer support stands out because it provides a tailored approach that suits your team's environment, rather than just offering quick responses.

This article is a translated and adapted version of the ‘Support for Enterprise’ from the Framer official blog.