This document is intended to help local users learning Framer who struggle due to the lack of Korean resources, by translating content from the official blog into Korean and adding practical information. We hope it can be of small assistance to those using Framer.

Framer's Role in the Refund Process

The Framer marketplace hosts a variety of templates made by independent creators. As a result, each template has a different refund policy established by the creator, and Framer only acts as a mediator, not handling refunds directly.

Please follow the steps below carefully to aid in resolving issues smoothly when requesting a refund.

1. Check the Creator's Refund Policy

All templates are required to have their refund policy stated on the payment page. Some creators only allow refunds in cases of significant bugs, while others operate a no-refund policy after download.

It is crucial to thoroughly read the policy at the time of purchase. However, if the policy is not specified, it is recommended to contact the creator and politely mention the lack of a stated refund policy and inquire about the refund process.

2. Contact the Template Creator Directly

Refund requests must be made directly to the template creator. To contact the creator, go to the Support section of each template and use the contact route (Contact Creator) via the creator's email address.

When making an inquiry, it's important to clearly explain the reason for the refund (e.g., technical issues, functions differing from description, inaccessibility, etc.). Using polite and specific language can improve the chances of a smooth response.

3. Next Steps If There is No Response

If the creator fails to respond within a typical timeframe (generally about a week), try the following methods.

1. Send a Reminder Email
   It's advisable to inform them that the issue remains unresolved, such as “I contacted you last week about a refund but have not yet received a response.”

2. Contact the Framer Support Team
   If there is still no response after sending a reminder email, you may directly contact the support team. Providing the following information can help the Framer team mediate.

   • Purchase information

   • Copy of the email sent to the creator (or a screenshot)

Conclusion

Although Framer does not process refunds directly, as mentioned earlier, the Framer support team can assist in mediating communication with the creator.

Each template is independently managed, so refund processing isn't as straightforward as purchasing from a central store. However, by following the sequence of reviewing terms → contacting the seller → taking necessary follow-up actions, you are most likely to find a fair solution.

If you need help with a template or have specific questions, please email creators@framer.com.

The content of this post is a translation and adaptation of Framer's official blog entry, ‘How to request a refund for a purchased template’.