This document aims to resolve the difficulties faced by domestic users learning Framer due to the lack of Korean resources. We've translated content from the official blog into Korean and added useful practical information. We hope it provides even a small help to those using Framer.

Understanding the Marketplace Refund Structure

Framer does not handle payments or refunds directly. When you purchase a template or plugin from the marketplace, the actual payment is processed through the payment service connected by the creator (e.g., Lemon Squeezy, Gumroad).

Therefore, whether a refund is issued and the conditions thereof depend entirely on the creator's refund policy. Framer only provides the platform and does not get involved in the transaction itself.

Things to Check Before Requesting a Refund

It's good to verify a few things before requesting a refund. Going through the following steps can make the refund request process much quicker and smoother.

• Creator's Refund Policy: Typically linked at the bottom of the payment page or in the confirmation email.

• Payment Receipt: Check which payment service (Lemon Squeezy, Gumroad, etc.) was used, and refer to the customer support channels provided by that platform.

How to Request a Refund

To request an actual refund, you need to contact the creator directly. Each product detail page has a Contact creator button or link. This is the fastest way to send a message.

When writing a refund request, ensuring the following will enable smooth processing.

• Check the creator's refund policy (generally linked on the payment page or in the confirmation email).

• Have the transaction receipt with support options for the respective platforms.

This article is a translated and adapted version of the Framer official blog's ‘How refunds work on the Marketplace’.